Please send this information along when you get a chance. Please make sure the Elgato Device is connected directly to your Mac when running the Elgato Reporter Utility.Īfter you send us the information, please respond to this email and let me know that they were uploaded, so I can have a technician start to analyze them.Īgain, thank you for contacting Elgato Technical Support. We have a special utility, called Elgato Reporter, that can help you with this. Otherwise, we would like you to send us more information about your Mac and its setup. When it comes to adapters for Mac computers we usually suggest using Apple brand. Here's the latest from Customer Support (I'll have to wait until after work to try this):
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